Terms and Conditions

This outlines the terms of use on which you may make use of our website (www.yorkshiresmokehouse.co.uk), whether as a guest or a registered user.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them.

We reserve the right to make changes to the website or to this disclaimer at any time. This does not affect your statutory rights as a consumer.

We can be contacted by:

Entering the details on the Contact Us page
Emailing sales@yorkshiresmokehouse.co.uk
Calling us on 01943 880 369

Privacy Policy
When you become a customer of Mackenzies Smokehouse, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to Mackenzies Smokehouse Ltd. maintaining, recording, holding and using personal data we collect about you.

Information can also be collected to allow Mackenzies Smokehouse to send you offers which we feel will be of particular interest to you. If you would prefer not to receive emails from Mackenzies Smokehouse please contact us by email on: sales@yorkshiresmokehouse.co.uk. We will never pass on your details to a third party for marketing purposes.

Mackenzies Smokehouse uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality.

If you have any questions relating to privacy matters please refer to our full privacy policy by clicking here, or contact us by email on: sales@yorkshiresmokehouse.co.uk.

Billing Information
We accept all major credit and debit cards, including Mastercard, and Visa. For card transactions, payments are securely processed using SSL protocol via the RealEx payment gateway. Title is retained with Mackenzies Smokehouse Limited until payment in full is received and cleared, and until the customer takes final delivery of the goods.

Returns, Cancellations and Non-Delivery
You may cancel your order for any reason up to and including 14 calendar days from the date of delivery of your order, provided all the products are unopened and intact. The postage and safe return of the goods in this case is the customer’s responsibility. We will refund the full price of the products ordered minus any discounts and delivery charges within 14 days from the date of cancellation or receipt of returned goods, whichever is the later. We must be made aware of any claims for non-delivery within 7 working days of your delivery date.

Title is retained with Mackenzies Smokehouse Limited until payment in full is received, and until the customer takes final delivery of the goods.

Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible. If you have any questions regarding orders and general enquiries please do let us know by:

Entering the details on the Contact Us page.
Emailing sales@yorkshiresmokehouse.co.uk
Calling our Customer Support Line on 01943 880 369

Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works (including text, graphics, logos, banners, images, buttons, underlying source code and software) are protected by copyright laws and treaties around the world. All such rights are reserved.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Mackenzies Smokehouse Ltd.) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with Mackenzies Smokehouse or using this website as a shopping resource for your personal reference.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Customer Reviews
By writing a Customer Review, you acknowledge that any review, feedback or rating which you leave may be published by us on the Website and you agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to our other websites, publications or marketing materials.

You also undertake that any review, feedback or rating that you write shall:

Comply with applicable law in the UK and the law in any country from which they are posted

Be factually accurate
Not contain any material which is either defamatory, threatening, obscene, abusive, offensive, hateful, inflammatory or is likely to harass, upset, annoy, alarm, embarrass or invade the privacy of, any person or be deceiving
Not promote or advocate an unlawful act or activity, discrimination, sexually explicit material or violence
Not infringe any trademark, copyright (including design rights), database right, or other intellectual property rights of any other person or breach of any legal duty you owe to a third party
Not be used to impersonate any person, or to misrepresent your identity
You agree to indemnify Mackenzies Smokehouse Ltd and will not hold us responsible for any claim or action brought by third parties, arising out of or in connection with any review, feedback or rating posted by you on the Website, including, without limitation, the violation of their privacy, defamatory statements or infringement of intellectual property rights.

You grant us and our affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.

Data Protection
Mackenzies Smokehouse Ltd. is fully committed to the Data Protection Act 1998, and is dedicated to the privacy of your information.

Mackenzies Smokehouse Ltd. has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Mackenzies Smokehouse Ltd. takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.

Mackenzies Smokehouse Ltd. shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Mackenzies Smokehouse Ltd. makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.

Mackenzies Smokehouse Ltd. assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Mackenzies Smokehouse Ltd. will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.

Company Details
Company Secretary
Mackenzies Yorkshire Smokehouse
Hardisty Hill
North Yorkshire
LS21 2PQ

Telephone: 01943 880 369

Email: sales@yorkshiresmokehouse.co.uk

If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us.